The Five Diagnostic Conversations guide
Five structured conversations, one per driver, the questions to ask, and what a useful answer sounds like as distinct from a polite one.
Resources
The working tools from the book
The questions to ask, the order to ask them in, and how to read what comes back. The practical half of the book, free to use with your own team.
1. Diagnose
Find out where trust is weakening and which driver is producing the signal.
The Thirty-Day Trust Diagnostic worksheet
The four-week sequence used in the Trust Diagnostic engagement: what to observe, in what order, and what each pattern indicates.
2. Decide
Rank the drivers, apply the sequencing logic, and work from diagnosis to visible action.
The First Trust Review worksheet
What to do after the diagnostic: rank the drivers, apply the priority matrix, then the seven steps from diagnosis to a visible action within thirty days.
The Framework Overview
The Compounding Trust Model, the Trust Flywheel, the five drivers, the Trust Multiplier, Trust Lag and the Trust Gap on a few pages, with the measurement principles and the sequence for intervention.
3. Act
One reference guide per driver, for use during the intervention period.
The Driver Reference Guides
Five guides, one each for competence, fairness, reciprocity, identity and transparency: the diagnostic questions, the signals, what to look for, what to do and what to avoid.
One at a time: Competence · Fairness · Reciprocity · Identity · Transparency
4. Reflect
The questions from the book, for working through the model against your own organization.
The Reflection Questions workbook
The questions from the end of each chapter, collected in one document, for working through the model against your own organization.
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In your own organization
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The trust assessment
TrustXP measures the five drivers continuously, so you see the direction of travel rather than a single reading. Start on TrustXP →